If you encounter issues with a transaction and need to file a dispute, please follow these steps:
Contact the Merchant: Initially, try to resolve the issue by contacting the merchant directly. This is often the quickest way to address any concerns.
Document the Refund Request: If you request a refund, make sure to document this communication. Keep a record of email correspondences or have a witness to any conversations.This will be important for the dispute process.
Contact Parker Support: If you are unable to resolve the issue with the merchant, please forward your documentation to [email protected] for review. Our team at Parker will guide you through the next steps of the dispute process.
Taking these steps will help ensure your dispute is handled efficiently and with all the necessary information.
Please be aware that the dispute process can take between 60 to 90 days. While we strive to resolve disputes promptly, please note that there is no guaranteed resolution within a specific timeframe.